Find the answers for the most frequently asked questions below
With over 45 distributors worldwide, there is a very good chance we do! Please contact
us and we will put you in touch with our local representative. If
not available, we will be more than happy to assist you directly.
We have you covered! Please contact either the distributor you purchased the machine
from or MegaPlot directly. In either case, you will be provided with the best and
quickest tech support
Unless otherwise agreed with us or one of our distributors, all our hot wire EPS foam
cutters come with the complete 5-year warranty (EXW, ex-works). Other equipment,
depending on type and
configuration, is covered with standard 12-24 months warranty. Please contact us
This is completely up to you. Most of the machines we manufacture can be
self-installed with our remote assistance and the manuals we provide. We can of course
also fly a
technician to perform the install on site. Additionally all our distributors offer
training and local support services throughout the world. Please get in touch with us
Typically customers prepay 30% of the machine value at time of order, with the 70%
balance due prior to shipment. If a wire transfer is not possible or acceptable, we also
Letters of Credits, PayPal, etc. Please contact our sales dept. for discuss details.
The majority of standard orders are completed within 4-5 weeks of the order date. The
precise lead time will be confirmed at time of order.
As a rule - no, as we simply do not wish to compete with our own customers. We will be
more than happy to cut a sample or two for you, but for any regular cutting jobs we will
get you in
touch with one of our customers from your area.
Check our most frequently asked questions