When was Megaplot established?
Megaplot Poland was established in 1993 when its two founders built the first prototype of a CNC hotwire
foam cutting machine.
How many machines has MegaPlot manufactured?
As of 2026, Megaplot has installed over 7,150 machines in 103 countries.
Are the machines made in-house?
Yes, all machines are 100% made in our factory in Poland, including mechanical components, electronics,
and proprietary software.
Does Megaplot sell directly or through distributors?
We have over 45 distributors worldwide; if one is not available in your region, we handle sales and
servicing directly from our HQ in Poland.
Can I see a machine in action?
Yes, we have a showroom in Poland and offer video calls for live demonstrations.
Does Megaplot participate in international trade fairs?
Yes, we regularly exhibit at major industry trade shows globally.
Some of the trade shows we have recently participated in include FoamExpo Europe, FoamExpo
North America, MadeExpo, Budma, Dach Forum, Big5, among others.
Can I request a reference from a customer in my country?
Yes, you can. We can often put you in touch with a local user who can share their experience with our
equipment. You can also check the Testimonials section of our website to learn more on our customers’
experience with MegaPlot and our machines.
What is the company’s environmental policy regarding machine production?
We focus on energy-efficient designs and we use high-quality, recyclable materials for machine
construction whenever possible.
Are Megaplot machines CE certified?
Yes, all machines manufactured and sold by Megaplot meet the rigorous safety and quality standards
required for CE certification.
Do you offer customized branding for distributors?
We primarily sell under the MegaPlot brand to ensure global recognition and support quality but yes, in
many cases this is possible so please reach
out to us to discuss this further.
How many square meters is the Megaplot factory?
Our factory floor covers over 4,000 square meters.
Does Megaplot have experience with international sales?
Yes, the vast majority of our equipment is sold internationally to markets including the EU, the US, the
Middle East, and Australia.
Can I purchase consumables directly from you?
Yes, every part and consumable is always in stock and ready for immediate shipment.
How do you ensure machine quality?
With over 30 years of experience and a reputation for industry-leading technical support, we maintain
high standards as reflected in our customer testimonials.
Is Megaplot a reseller or a manufacturer?
Megaplot is a 100% manufacturer, designing and building everything from mechanical components to
proprietary software in-house.
What materials can be cut with a hotwire?
Primarily Expanded Polystyrene (EPS) and Extruded Polystyrene (XPS).
What is the warranty for hotwire cutters?
We offer a complete 5-year warranty on all hotwire foam cutters. This is unheard of in this industry and
it confirms our confidence in the machines we manufacture.
Can I cut 3D shapes?
Yes, using options like the TurnTable, Lathe, ShapeWire Bar, or Independent Axis feature.
What happens if the wire breaks?
The machine stops immediately, allowing you to replace the wire and resume from the exact break point.
What is the maximum cutting speed for XPS?
While it depends on the density, standard speeds range from 200 to 300 mm/min for high-quality finishes
in XPS. Standard white EPS foam can be typically cut 2-3 times faster than XPS.
Does the machine require a specialized ventilation system?
While cutting EPS/XPS is relatively clean, we recommend a well-ventilated room to manage any minor
off-gassing.
What is the difference between TitaniumWire and NiCr wire?
Our proprietary TitaniumWire is significantly stronger and more resistant to stretching, allowing for
higher tension and faster cutting.
Can I use multiple wires at once?
Yes, many of our models support multi-wire setups for mass-producing simple shapes like sheets or
moldings. Up to 35 wires per axis are possible.
Is the wire temperature adjustable?
Yes, the temperature is fully controlled via our software to match different foam densities and cutting
speeds.
Does the machine automatically adjust wire tension?
Yes, many of our professional models include pneumatic or our unique electrical wire tensioning systems
to keep the wire taut during heating.
Can I cut tapered columns?
Yes, using the Independent Axis feature, you can move the left and right sides of the wire independently.
What is the maximum temperature the hotwire can reach?
The wire can be heated to over 300 °C to effectively melt polystyrene.
How much maintenance do hotwire machines require?
They require almost no maintenance beyond basic cleaning and monthly lubrication of bearings.
What is the primary consumable for these machines?
The only consumable is the actual cutting wire; we provide a 100-gram spool with each machine that lasts
for months or years.
What is the difference between EPS and XPS?
EPS is standard white expanded foam often in large blocks, while XPS is extruded and comes in various
colored sheets.
How often should I adjust the wire tension?
Our automated systems handle this, keeping the wire taut during heating.
What electrical power supply is needed?
Standard requirements vary by model, but we design them to be compatible with standard industrial power.
Can I cut graphite-added EPS?
Yes, gray EPS with graphite additives is easily cut with our hotwire machines.
Can I cut soft foams with hotwire?
While some soft foams can be cut, we only officially recommend EPS and XPS due to off-gassing concerns
with other materials.
How does it differ from hotwire?
Fastwire uses a high-speed abrasive loop (not heated) to cut materials like stone wool, PU foam, and
PIR/ISO.
Does it create dust?
Yes, this is a "dusty" technology. We recommend integrated vacuum systems or dust collection units.
What is the maximum speed of a fastwire machine?
It can reach up to 5 meters per minute, depending on the material density.
How long does a fastwire loop last?
Depending on the material (e.g., stone wool vs. soft PU), a wire can last anywhere from several hours to
several days or even weeks of continuous use.
Can a fastwire cut EPS?
Yes, and it is often faster than hotwire, though it produces dust and a slightly rougher finish.
Is the wire dangerous to touch while running?
Yes, the wire travels at 200 km/h; machines can be equipped with safety sensors, guards, e-curtains or
complete enclosures to prevent accidental contact.
How do I know when to replace the wire wheels?
Our manuals provide maintenance schedules, but generally, wheels should be inspected every 6-12 months
for wear.
Can it cut rigid Foamglas?
Yes, the abrasive wire is specifically designed for hard, abrasive materials like Foamglas.
Does the machine come with a dust extraction unit?
We offer optional high-capacity dust extraction systems tailored to our fastwire machines.
What is the kerf for your abrasive wires?
The kerf is typically in the 1-2 mm range, using wires between 0.8 mm and 1.6 mm.
What materials can fastwire machines cut?
They cut PU/PUR foam, PIR/ISO foam, stone wool, glass wool, polyethylene (PE), polypropylene (EPP), and
more.
Is the fastwire technology suitable for precise contouring?
Yes, the XTR series is designed for precise tasks like cutting pipe sections in rockwool.
Can I cut moist foam blocks?
Yes, fastwire machines are a great choice for moist or unseasoned foam blocks that are difficult for
hotwire.
How do I test the cutting quality on my specific material?
We offer free test cuts in our showroom so you can see the results before purchasing.
What is the lifespan of the wire wheels?
With proper maintenance, wheels usually only need replacement after 6-12 months of use.
What file formats are supported?
Supported formats include:
- .plt
- .dxf
- .RAW 3D
- .STL
- .EPS / .AI
- .nc (G-code)
Are updates free?
Yes, we provide unlimited free software updates for our proprietary control software.
Is the software compatible with Windows 11?
Yes, our latest software versions are fully optimized for Windows 10 and Windows 11.
Can I import files from Adobe Illustrator or CorelDraw?
Yes, as long as they are saved in supported formats like .dxf or .plt or .ai/EPS formats.
Does the software support "Nesting"?
Yes, our MegaCADCAM software includes auto-nesting features to minimize material waste.
Can I run the machine from a laptop?
Yes, any modern PC or laptop with a USB or Ethernet port (depending on the controller) can run our
software.
Is the software available in multiple languages?
Yes, the interface supports English, Polish, German, French, Spanish, and several other languages.
Can I simulate the cut before starting?
Yes, the software features a simulation mode to verify the path and prevent collisions.
Can I control multiple machines from one computer?
Yes, our software is designed to be flexible for multi-machine environments.
How do I update the machine's software?
Updates are provided free of charge and can be easily installed via the control software.
Do you provide software tutorials?
Yes, we provide manuals and training to help operators master the software.
How do I convert a 3D STL file for the TurnTable?
Our software includes tools to convert 3D files into the necessary cut paths for rotary options.
Is a specialized computer required?
No, most modern standard laptops or desktops are sufficient.
What parts are covered by the warranty?
Everything except consumables (wires and wire wheels).
How is support handled?
Most support is done remotely via phone, video, or WhatsApp (+48 693 707 575).
Can I perform my own repairs?
Yes, our modular design allows for easy part replacement without voiding the warranty, provided you
follow our guidance.
Do you offer on-site installation?
Yes, we can fly a technician to your site or provide comprehensive remote assistance.
Are spare parts always in stock?
Yes, we stock parts for every machine we have ever built, even those from 30 years ago.
What is the typical response time for support?
We usually respond to emails and messages within minutes, really. For urgent cases, 24/7 support is
available.
Do you offer training for new operators?
Yes, free training is included, either at our factory or remotely.
What happens after the warranty expires?
We continue to provide full technical support and spare parts availability for the life of the machine.
Whom do I contact for support first?
You can contact your local distributor or MegaPlot directly at office@megaplot.com.
Do I need a technician visit for diagnosis?
Usually no; the vast majority of issues are diagnosed and resolved remotely.
Is the 5-year warranty standard?
Yes, it is standard for all our hotwire foam cutters. It is not standard with other machinery
manufacturers, though.
Are manuals provided in English?
Yes, we offer comprehensive technical manuals to facilitate installation and operation, not only in
English but multiple languages.
Do you offer extended service contracts?
Please contact us to discuss long-term
support options beyond the standard warranty.
How long is the lead time?
Typically 3-4 weeks, though we often have popular models in stock.
What are the shipping terms?
We offer the following Incoterms (and others on request):
How are the machines packaged?
Most of the time machines are securely packed in reinforced wooden crates suitable for sea or air
freight.
Do I need a forklift to unload?
Yes, most machines arrive in large crates that require a forklift or pallet jack for unloading.
Can Megaplot handle customs clearance?
We provide all necessary export documentation; local import clearance is typically handled by the
customer or their broker.
Are the machines shipped fully assembled?
Larger machines are partially disassembled to save on shipping costs, but we provide detailed manuals for
easy reassembly.
Can I track my shipment?
Yes, we provide tracking numbers for all road, air, and sea freight shipments.
What is the Minimum Order Quantity (MOQ)?
The MOQ is 1 machine.
Can I visit the factory to see my machine being built?
Yes, we welcome customers to visit our factory showroom in Poland.
Can Megaplot help organize global shipping?
Yes, we can organize shipment anywhere in the world.
Can it cut EPP for automotive parts?
Yes, both hotwire and fastwire can cut Expanded Polypropylene.
Is it suitable for architectural moldings?
Yes, this is one of the most common uses for our hotwire machines.
Can I make 3D signage?
Yes, our machines are widely used for creating large-scale 3D letters and logos.
What is the best coating for foam?
Options range from cement-based stucco to two-component polyurea hard coats.
Can the machine cut flexible PU foam for furniture?
Yes, our fastwire machines are ideal for cutting flexible polyurethane.
Is it possible to cut mineral wool for pipe insulation?
Yes, the fastwire XTR series is designed for precise mineral wool contouring.
What is the precision of the cut?
Mechanically, accuracy is a fraction of a mm, though material density can affect the final result.
Can I use the machine for 24/7 production?
Yes, our industrial-grade motors and electronics are built for continuous operation.
What is the maximum block size?
We offer custom sizes; there is no standard foam block on the market that we cannot accommodate.
Can I send my material to you for testing?
Yes, we encourage customers to send samples to our factory for free test cuts.
Do you offer financing?
We accept various payment methods, including wire transfers (T/T) and Letters of Credit;
check with our sales team for local financing options.
Can I use the machine for aerospace prototyping?
Yes, the 3D features make it a fast and cost-effective choice for prototyping.
How do I create oversized 3D letters?
You can cut shapes in sections and glue them together.
Can I cut PIR insulation boards?
Yes, our XTR PRO series is designed for PIR contouring and sheeting.
Does Megaplot offer cutting services?
Generally no, to avoid competing with our customers, but we can provide referrals.
What industries use these cutters?
Insulation, acoustics, architectural decor, movie props, automotive, and packaging, among others.
How do I get a smooth surface on EPS?
This is achieved by fine-tuning cutting speed, temperature, and angle pause settings. Please contact us, we will be pleased to help.
What is the typical payment structure?
Typically 30% at the time of order and 70% prior to shipment.
Can the machines be used for set design?
Yes, the 3D features like TurnTables and Lathes are perfect for movie and theatre props.