Frequently asked questions about hot wire CNC foam cutters
Who do I contact for technical support?
We have you covered! Please contact either the distributor you purchased the machine from or MegaPlot directly. In either case, you will be provided with the best and quickest tech support possible.
What is the length of the warranty?
If not decided otherwise then all of our thermal plotters for polystyrene and styrodur cutting are covered by a 5-year warranty at our premises, or a 12-month warranty at the customer's premises. Other devices depending on the series/type come with either a 12- or 24-month warranty. If you have any doubts, please contact us for details.
What is the installation and training like?
We have already installed thousands of machines around the world also the whole process is smooth. Most of our machines that we produce can be installed by yourself using the included instructions or with our remote assistance.
We can also install the machine for you. All of our distributors around the world offer installation, training and local technical support. We can also send a technician from our headquarters to install the machine at your location
What are the payment terms?
Usually 30% prepayment is required to accept the order for execution. The remaining 70% is payable upon completion of the hot wire CNC machine, but no later than 1 business day before the device is shipped. If a wire transfer is not possible or acceptable, we also accept Letters of Credits, PayPal, etc. Please contact our sales dept. for discuss details.
What is the lead time?
Most of standard orders are completed within 4-5 weeks of the order date.
Does Megaplot offer cutting services?
We have decided not to offer any cutting services so as not to compete with our own customers. We will be happy to provide you with the trial cutting necessary for your purchase decision, but if you are interested in commercial cutting on one of our machines, please contact us and we will be happy to put you in touch with one of our customers, from your area.